Shipping policy

Shipping Policy

Effective Date: June 2026
PANDORA Unisex Fashion Store
Location: Kerala, India

1.  Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

  • You will receive an order confirmation via email or SMS once your order is placed

  • A shipping confirmation with tracking details will be sent once your order is dispatched

2.  Shipping Destinations

  • We currently ship across India to all major cities, towns, and pin codes

  • We do not offer international shipping at this time

  • If your pin code is not serviceable, our team will notify you within 24 hours of placing your order

3.  Estimated Delivery Time

Location Estimated Delivery
Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad) 3–5 Business Days
Tier 2 & Tier 3 Cities 5–7 Business Days
Remote / Rural Areas 7–10 Business Days
Kerala (Local) 2–4 Business Days

Please note: Delivery timelines are estimates and may vary during festive seasons, sales events, or natural disruptions.

4.  Shipping Charges

  • Free shipping on all orders above ₹999

  • Orders below ₹999 will have a flat shipping fee of ₹79

  • Shipping charges are non-refundable once the order has been dispatched

5.  Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS

  • You can track your order directly on the courier partner's website using the tracking number

  • Tracking information may take 12–24 hours to become active after dispatch

6.  Delivery Attempts

  • Our courier partner will attempt delivery up to 2 times at your provided address

  • If delivery is unsuccessful after 2 attempts, the order will be returned to PANDORA

  • In such cases, re-shipping charges will apply for redelivery

  • Please ensure your delivery address and phone number are correct at checkout

7.  Damaged or Lost Packages

  • If your package arrives visibly damaged, please take a photo immediately and contact us within 24 hours of delivery

  • If your order is lost in transit, contact us and we will coordinate with the courier partner to resolve the issue

  • PANDORA will offer a replacement or full refund for confirmed lost or damaged shipments

8.  Incorrect Address

  • PANDORA is not responsible for delayed or failed deliveries due to incorrect or incomplete address provided by the customer

  • Please double-check your shipping address before confirming your order

  • Address changes can be requested within 12 hours of placing the order by contacting us immediately

9.  Packaging

  • All PANDORA orders are packed with care in secure, branded packaging

  • We use eco-conscious packaging materials wherever possible

  • Each order includes a packing slip with your order details

10.  Returns Due to Non-Delivery

  • If an order is returned to us due to non-delivery, wrong address, or refusal to accept, the customer will be responsible for re-shipping charges

  • Refunds for such cases will be issued after deducting the original and return shipping costs

11.  Contact Us

For any shipping-related queries, please reach out to us:

  •  Email: [pandoraaa.in@gmail.com]

  •  Instagram: [@pandora.in]

  •  Location: Kerala, India

  •  Support Hours: Monday to Saturday, 10 AM – 7 PM IST

PANDORA is committed to getting your order to you as quickly and safely as possible. Thank you for shopping with us!