Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pandoraaa.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pandoraaa.in@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pandoraaa.in@gmail.com.

Return & Exchange Policy

Effective Date: June 2026
PANDORA Unisex Fashion Store

5-Day Return Window

At PANDORA, we want you to love what you wear. If for any reason you are not completely satisfied with your purchase, we accept returns within 5 days from the date of delivery.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and unwashed

  • All original tags must be attached and intact

  • The item must be in its original packaging

  • You must have the original receipt or order confirmation

  • The return request must be raised within 5 days of delivery


     Items NOT Eligible for Return

    The following items cannot be returned or exchanged:

    • Items that have been worn, washed, or altered

    • Sale or discounted items marked as Final Sale

    • Innerwear, undergarments, or accessories for hygiene reasons

    • Items damaged due to customer misuse

     How to Initiate a Return

    1. Email us at [your store email] or DM us on Instagram within 5 days of receiving your order

    2. Mention your Order ID, the item name, and the reason for return

    3. Our team will respond within 24–48 hours with return instructions

    4. Pack the item securely and ship it back to our address

    5. Once we receive and inspect the item, your refund or exchange will be processed

     Refund Process

    • Approved refunds will be processed within 5–7 business days

    • Refunds will be credited to your original payment method or as store credit, based on your preference

    • Shipping charges are non-refundable

    • Return shipping costs are to be borne by the customer, unless the item received was defective or incorrect

    •  Exchanges

      • We offer size and colour exchanges subject to stock availability

      • Exchange requests must also be raised within the 5-day window

      • If the desired size or colour is unavailable, a full refund will be issued

       Defective or Wrong Items

      If you received a damaged, defective, or incorrect item, we will cover the full return shipping cost and either replace the item or issue a complete refund — no questions asked. Please send us a photo of the item within 24 hours of delivery.

       Contact Us

      For any return or exchange queries, reach out to us:

      •  Email: [pandoraaa.in@gmail.com]

      •  Instagram: [@pandora.in]

      •  Location: Kerala, India

      PANDORA reserves the right to reject returns that do not meet the above conditions.